Patient Admissions Officer

• Competitive remuneration in line with the Support Services Agreement + 12% superannuation + access to salary packaging via Maxxia to maximise your take home pay (including venue hire, meals, entertainment and novated leasing).
  
• Full-time permanent and casual positions available
  
• Be part of Australia's only university-owned academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged

Make every patient interaction count, deliver exceptional service at the heart of integrated healthcare

Macquarie University Health is seeking a service-oriented Patient Admissions Officer to join the Patient Services team at Macquarie University Hospital. This is an exciting opportunity for a dedicated and personable administrator to play a vital role in shaping the patient experience from the very first point of contact.

The Patient Services team is central to delivering a seamless and positive journey for every patient, supporting key touchpoints including bookings, pre-admission, front desk reception, switchboard support and inpatient admissions. In this role, you will ensure patients are welcomed, informed and supported throughout their admission journey, while completing all required administrative processes accurately and efficiently.

Working within a collaborative and supportive team, you will liaise closely with clinical and non-clinical staff to support the smooth operation of hospital services and uphold a consistently high standard of patient-centred care. If you thrive in a fast-paced environment and are passionate about making a meaningful difference in people's healthcare experience, we would love to hear from you.

About the Role

Key responsibilities include:

• Managing patient bookings, pre-admission processes and appointment coordination.
  
• Performing Private Health Fund eligibility checks and confirming patient details.
  
• Managing competing priorities in a fast-paced admissions environment while maintaining accuracy in line with legislative and organisational requirements.
  
• Maintaining hospital main switch and phone communication for all incoming calls.
  
• Admitting patients to the hospital and completing all required admission documentation.
  
• Providing front desk reception and responding to patient enquiries in person and over the phone.
  
• Supporting clinical teams through effective administrative coordination.
  
• Identifying and escalating issues or discrepancies promptly to team leaders and managers.
  
• Contributing to a positive, professional and team-focused work environment.

About Us

Macquarie University Health is Australia's first and only fully integrated academic health sciences centre, bringing together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. Our unique model connects clinical care, education and research on a single campus, enabling us to deliver innovative, evidence-based healthcare and outstanding patient experiences. We are proud to be celebrating our 15-year anniversary of excellence in healthcare.

About You

You are a professional and approachable administrator who enjoys working directly with patients in a fast-paced healthcare environment. You are detail-oriented, calm under pressure, well-organised and committed to delivering excellent customer service at every interaction.

Selection Criteria

• Demonstrated experience in a reception and/or administrative role, preferably within a healthcare or private hospital environment.
  
• Strong verbal and written communication skills with the ability to build rapport and demonstrate empathy with patients.
  
• A high level of customer service and professionalism.
  
• Experience performing Private Health Fund eligibility checks and understanding outcomes, including experience working with workers' compensation (WorkCover) and third-party payers.
  
• Competency in health-related software systems (experience with TrakCare desirable).
  
• Excellent organisational skills, time management and attention to detail for handling personal, medical and financial data.
  
• Ability to work effectively as part of a multidisciplinary team.

How to Apply

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).

Applications Close: Sunday, 10th May 2026, 11:59pm AEST

**We reserve the right to progress or not proceed with applications prior to the closing date, and to close the advertisement early if required**

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights**

General Enquiries: Please contact Bill Egarchos, Talent Acquisition Consultant, bill.egarchos@mq.edu.au

Why Join Us?

You'll play a key role in shaping the future of integrated healthcare in Australia. You'll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.

At Macquarie University Health, we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. We are celebrating our 15-year anniversary.

As Australia's first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That's how we Heal. Learn. Discover. ™

We offer fantastic range of Employee Benefits including:

• Salary sacrifices options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
  
• Post graduate study and ongoing education support through scholarship programs
  
• Macquarie University Childcare at a reduced staff rate
  
• Extensive Macquarie University facilities including sporting facilities, gym and pool

More information about our employee benefits can be found here.

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.